Customer Success Manager (SaaS Cybersecurity)

Location: Hybrid in Valencia, Spain

Salary: €35,000–€40,000 per year + 20% bonus

Company

hirify.global is a high-growth SaaS business in the cybersecurity space, expanding its Customer Success team to support a growing customer base.

What you will do

• Manage a portfolio of SMB and Mid-Market customers throughout the customer lifecycle.
• Own renewals, revenue retention, and logo retention across the book of business.
• Identify and manage upsell and expansion opportunities within existing accounts.
• Support customer adoption and ongoing value realization while communicating performance metrics, usage, and outcomes.
• Manage renewal timelines, forecast outcomes, and maintain accurate account data.
• Collaborate with Sales, Support, and Product teams and contribute to Customer Success processes and best practices.

Requirements

• 1–2 years of experience in Customer Success, Account Management, or a related role within a SaaS environment.
• Experience managing renewals, revenue retention, and customer expansion.
• Exposure to upselling and cross-selling within an existing customer base.
• Strong written and verbal communication skills.
• Comfort working with ARR, churn, renewal rate, and retention metrics.
• Organized, detail-oriented, and able to manage multiple accounts and priorities.
• Comfort working in a fast-paced startup or scale-up environment.

Culture & Benefits

• Opportunity to grow within a scaling SaaS cybersecurity business.
• Hands-on ownership of renewal and expansion conversations.
• Supportive environment with coaching and development.
• Exposure to the commercial aspects of Customer Success.
• Clear progression path as the Customer Success team grows.

Hiring process

• Apply by sending a CV and a short cover letter explaining why you are a suitable fit for the role.