Account Manager (AI)

Location: Tel Aviv; hybrid work model with 3 days per week from the New York office.

Company

hirify.global develops web creation and business products, including Base44, an AI-powered software development platform, serving over 299 million users worldwide.

What you will do

• Own relationships with SMB, mid-market, and enterprise business customers as their primary contact and trusted advisor.
• Lead onboarding, adoption, engagement, business reviews, and ROI discussions for the Base44 platform.
• Drive renewals, upsells, cross-sells, customer satisfaction, retention, and churn mitigation.
• Monitor customer health, usage trends, and feedback, translating insights for product, engineering, and leadership teams.
• Collaborate with sales, product, marketing, and support to deliver a seamless customer experience.
• Build AI-assisted workflows, automations, templates, playbooks, and tooling that scale account management.

Requirements

• 4+ years of account management or customer success experience in a B2B technology company, preferably a startup.
• Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors.
• Proven success driving account growth, renewals, and customer satisfaction.
• Exceptional communication, presentation, and relationship-building skills.
• Strong problem-solving abilities and a passion for helping clients achieve customer goals.
• Organized, proactive, and comfortable working in a high-growth, fast-changing environment.
• Builder’s mindset with the ability to experiment with AI tools, automate repetitive tasks, and create solutions without waiting for existing systems.

Nice to have

• Experience with AI platforms, developer-focused solutions, or technical customer onboarding.

Culture & Benefits

• Hybrid work with 3 days per week from the New York office.
• Entrepreneurial, fast-paced, collaborative, and high-performing environment.
• Opportunity to help define operating processes and scalable tooling from the beginning of the team’s growth.
• Equal-opportunity workplace focused on inclusion and professional development.