Implementation Manager (AI)

Location: Remote; candidates must be based in Latin America or the United States and work Eastern hours starting at 8am ET.

Company

hirify.global is a bootstrapped, profitable communication, automation, and AI agent platform for calls, texts, email, shared inboxes, automated workflows, and system integrations, used by over 1,000 businesses worldwide.

What you will do

• Lead customer onboarding and implementation end to end, including kickoff, ATS integration, configuration, training, and launch.
• Drive customers to their first measurable outcome, then build additional workflows, AI agents, and automations.
• Remain the customer’s trusted advisor through renewal and expansion with proactive calls, agendas, and mutual success plans.
• Manage multiple customers and projects, prioritize by impact, and proactively resolve issues.
• Own gross and net revenue retention, identify expansion signals, and connect product usage to business outcomes.
• Share customer feedback with product, sales, and engineering, and turn successful outcomes into case studies, references, and testimonials.

Requirements

• 2–5 years of experience in implementation, onboarding, or professional services for a technical SaaS product; unconventional relevant experience is also considered.
• Clear written and verbal communication, proactive customer engagement, expectation-setting, and preparedness for calls.
• Ability to learn quickly, accept feedback, stay organized, work independently, and remain calm under pressure.
• Comfort with technical products and building useful solutions without necessarily writing code.
• Strategic and commercial judgment, including usage analysis, pricing awareness, retention, expansion, and upgrade conversations.
• Consultative problem-solving skills and the ability to understand customer needs and recommend the right solution.
• Based in Latin America or the United States, with fluent written and spoken English and availability for Eastern hours starting at 8am ET.

Nice to have

• Experience in the staffing industry.
• Experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.

Culture & Benefits

• Fast-moving, early-stage environment with no bureaucracy and significant opportunity to shape the customer success function.
• Six-person customer success team with direct reporting to the Head of Customer Success and support, coaching, tools, and data.
• Builder-oriented culture that encourages experimentation, iteration, customer advocacy, and practical use of AI.
• Outcome-focused environment with variable compensation and monthly performance bonuses.
• Remote work within Latin America or the United States, aligned to Eastern hours.

Hiring process

• Complete a 30-minute introductory call with the Head of Customer Success.
• Complete a take-home assignment assessing technical and strategic skills, then present it during a one-hour call.
• Complete a 30-minute call with CEO David.