Staff, Strategic Programs and Customer Success (AI)

Location: New York City, NY, USA; hybrid schedule with in-office work Monday, Wednesday, and Friday

Salary: $170K–$220K annually, plus equity and bonus

Company

hirify.global is an applied AI company building software that helps construction companies manage permitting, licensing, inspections, and project closeouts.

What you will do

• Own the Customer Success strategic program portfolio to improve time to value, retention, expansion, and support efficiency.
• Build and maintain planning cycles, weekly reviews, OKR tracking, and executive reporting.
• Design and implement process and tooling changes across Implementation, Support, and Customer Success, including training and adoption tracking.
• Coordinate cross-functional initiatives with Product, Engineering, Sales, RevOps, Operations, and Marketing.
• Optimize renewals forecasting and capacity planning, including forecast models, risk cadences, book sizing, team ratios, and hiring recommendations.
• Represent the VP of Customer Success in meetings, escalations, and decisions when needed, while diagnosing problems through data and business cases.

Requirements

• 5+ years of experience in post-sales roles such as Customer Success, Implementation, Professional Services, Support, or CS Operations at a B2B SaaS company, including 2+ years leading cross-functional programs end to end.
• Experience with change management, including rolling out new processes or systems and achieving sustained adoption.
• Experience owning a renewals forecast or building a coverage model and explaining it to Finance.
• Ability to pull data from BI tools, build spreadsheet models, and use AI tools to strengthen analysis and communicate conclusions clearly.
• Strong writing and operating skills, including concise project briefs, status updates, decision documents, trackers, and executive presentations.
• Must be based in New York City and work in the office Monday, Wednesday, and Friday.
• This is an individual contributor role with no direct reports.

Nice to have

• Experience working at a scaling startup.

Culture & Benefits

• Competitive salary and meaningful equity in a high-growth company.
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off and paid family leave.
• Home office and equipment stipend.
• Hybrid NYC office culture with direct access to leadership.
• In-office lunch and dinner provided.