Account Manager (Renewals)

Location: Pacific Northwest, US; US-based position. On-site workplace type, with remote work also available. Candidates anywhere in the US are considered; West Coast or Central time zones are preferred. Approximately 25% travel required.

Compensation range: $100,000–$150,000 total compensation, potentially including incentives, equity, or benefits.

Company

Cyera develops data security and AI trust infrastructure that helps enterprises adopt AI securely and gives organizations visibility and control over what AI systems can access and do.

What you will do

• Own the end-to-end renewal process for a portfolio of enterprise customers, from early planning through quoting, contracting, negotiation support, and on-time close.
• Manage multi-year, co-termed, pricing-uplift, partner, reseller, and marketplace renewals.
• Maintain renewal forecasts, stage and quote visibility, KPI reporting, and forecast accuracy.
• Identify renewal risk, execute customer save plans, and partner with Sales and Customer Success on renewal strategy, pricing, negotiations, and executive conversations.
• Coordinate handoffs across Renewals, Sales, Customer Success, Legal, Deal Desk, Finance, and Sales Operations.
• Build playbooks, account plans, workflows, dashboards, and reporting while analyzing renewal and churn trends.

Requirements

• 5+ years of experience in renewals, account management, customer success, or sales/revenue operations, with direct ownership of a renewal-rate or retention number.
• Experience managing enterprise renewals involving multi-year contracts, executive stakeholders, and customers across regions and time zones.
• Strong experience in cybersecurity, data security, cloud security, or AI, with the ability to discuss customer value, adoption, and risk with security and data leaders.
• Experience negotiating or supporting complex enterprise contracts, including Legal redlines and Finance pricing approvals.
• Ability to partner with Sales when renewal execution is separate from commercial deal ownership.
• Strong forecasting skills, fluency in Salesforce and CPQ/CLM tools, and the ability to turn data into clear recommendations.
• Experience improving processes, dashboards, or reporting with measurable impact and creating visibility where tooling is limited.
• Executive presence and excellent cross-functional communication skills.
• US-based eligibility; West Coast or Central time zones preferred.
• Ability to travel approximately 25%.

Nice to have

• Experience with Clari, Ironclad, Gainsight, or similar tools.
• Experience using AI tools to improve forecasting and workflows.

Culture & Benefits

• Ability to work remotely with office setup reimbursement.
• Unlimited PTO, paid holidays, and sick time.
• Health, vision, dental, life, and short- and long-term disability insurance.
• Full-time role within a newly built renewals team in Customer Experience.