Enterprise Account Manager (SaaS)

Location: Hybrid role based in Waltham, MA or New York City, NY, United States

Base salary: $90,000–$120,000 USD annually, plus commission; bonus and/or equity may also be available.

Company

SS&C provides AI-powered technology and services for financial services and healthcare organizations, including SS&C Intralinks products and solutions.

What you will do

• Own relationships with assigned clients across SS&C Intralinks product lines and manage the customer lifecycle.
• Manage customer needs and environments while driving platform adoption and business outcomes.
• Identify upsell, cross-sell, referral, and expansion opportunities.
• Achieve monthly and quarterly renewal revenue targets and maximize on-time revenue retention.
• Maintain high-touch communication regarding projects, cases, subscriptions, and services.
• Manage key contacts and lead renewal contract negotiations.

Requirements

• Bachelor’s degree or equivalent experience.
• 1–2 years of software sales experience.
• Strong written and oral communication skills with the ability to initiate and manage relationships with customers at all levels.
• Self-starter able to manage multiple projects simultaneously in a fast-paced team environment.
• Track record of consistently exceeding daily, weekly, and monthly activity metrics.
• Strong work ethic, self-motivation, and drive.
• CRM experience, preferably Salesforce.
• Previous SaaS experience.
• Experience in the financial services industry.

Culture & Benefits

• Work with a diverse, global, and highly motivated customer success team.
• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid time off, holidays, and parental leave.
• Professional development reimbursement opportunity.
• Potential discretionary annual bonus and/or equity awards based on individual and business performance.

Hiring process

• Applications are accepted on an ongoing basis until the position is filled.
• Unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services are not accepted unless explicitly requested by SS&C.