Business Development Manager (TenderLink)

Location: Hybrid, Southbank VIC, Australia

Company

hirify.global is a global data and technology company providing services across financial services, healthcare, automotive, agribusiness, insurance, and other markets. TenderLink provides tender notification services and online tendering technology throughout Australasia.

What you will do

• Manage and grow client relationships while meeting revenue and client retention targets.
• Use client insights and data to improve customer experience, reduce churn, and support subscription renewals.
• Handle renewal objections, cancellation requests, incoming calls, email queries, and failed subscription payments.
• Develop strategic account plans, maximise client value, and identify upselling and cross-selling opportunities.
• Onboard new clients from the online shopping cart, provide Teams training when needed, and transition clients to ongoing support and renewal.
• Analyse client feedback and contribute suggestions for process and product improvements while collaborating with Client Services, Customer Support, and Finance.

Requirements

• Proven experience in account management or sales in a similar role or relevant industry.
• Strong client engagement, communication, interpersonal, presentation, negotiation, and customer service skills.
• Ability to build and maintain relationships at all levels and support client satisfaction.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Ability to meet deadlines, manage changing requirements and peak periods, divide attention across varied tasks, and make timely decisions.
• Self-motivated, results-driven, and passionate about customer success.
• Ability to take initiative, elicit user needs, solve client issues, and make decisions that improve customer outcomes.
• Collaborative approach with the ability to work cross-functionally and provide high levels of customer support.
• Effective time management, organisation, and prioritisation skills.

Culture & Benefits

• Permanent, full-time role with a hybrid work model and flexible working environment.
• Novated leasing, salary packaging, and a compensation package with bonus or commission plan.
• hirify.global shares discount, wellness program, volunteer time off, personal leave, and paid holidays.
• 17 weeks of paid parental leave, family care leave, and up to 5 days of study leave.
• Inclusive, purpose-driven, people-first culture within a global organisation operating across 32 countries.