Account Manager (SaaS)

Location: Remote, based in Melbourne, Australia; collaboration across APAC and GMT time zones.

Company

hirify.global provides customer engagement technology, expertise, and customer service that help businesses build, grow, and retain strong customer relationships.

What you will do

• Manage assigned customer accounts as the primary point of contact and build long-term client relationships across Australia and the APAC region.
• Conduct Quarterly Business Reviews, align strategic goals, and develop trusted-advisor relationships with stakeholders and executive sponsors.
• Identify and close cross-sell and upsell opportunities, negotiate contracts, and drive revenue retention and growth.
• Track client interactions, initiatives, account metrics, sales results, and forecasts in HubSpot and prepare detailed account reports.
• Resolve customer issues, escalate complex requests, and represent customer needs internally.
• Collaborate with cross-functional teams to deliver customer strategies and improve satisfaction, loyalty, adoption, and retention.

Requirements

• Proven experience as an Account Manager, Customer Success Manager, or in a relevant role.
• At least 5 years of experience in a technology or SaaS company.
• Ability to communicate, present, and influence stakeholders at all organizational levels, including executive and C-level stakeholders.
• Experience delivering client-focused solutions to customer needs.
• Ability to manage multiple account management projects while maintaining strong attention to detail.
• Excellent listening, negotiation, and presentation abilities, with strong verbal and written communication skills.
• Ability to work independently and collaboratively across teams while managing accounts across APAC and GMT time zones.

Nice to have

• Experience with SaaS customer management or a data background combined with client communication skills and an understanding of consumer behaviour.

Culture & Benefits

• Remote role based in Melbourne, Australia.
• Permanent, full-time employment.
• Collaboration with a high-performing APAC team and cross-functional colleagues.
• Opportunity to support hirify.global’s growth in the Australian market and contribute to customer engagement outcomes.