Senior Relationship Manager (Property)

Location: Hybrid in Sydney, NSW, Australia, with regular in-person customer engagement

Company

hirify.global develops property experiences and helps customers find or finance homes through its property-focused products and services.

What you will do

• Own and grow relationships across a defined portfolio of tier 1–3 customers and territory.
• Understand customer businesses, identify value-creation opportunities, and connect customers with the right REA specialists and solutions.
• Support customer retention and revenue growth through relevant product upgrades and solutions.
• Lead quarterly business conversations and help customers gain more value from REA products and features, partnering with Customer Success where appropriate.
• Build and deliver strategic portfolio and territory plans with clear customer engagement priorities.
• Coordinate with Customer Support and Sales Support to deliver a connected customer experience.

Requirements

• Genuine interest in understanding customers’ businesses and building trusted, long-term relationships.
• Commercial mindset with the ability to identify customer needs and turn them into practical growth opportunities.
• Confidence leading customer conversations, including business reviews and discussions about product value.
• Strong planning and follow-through, with the ability to coordinate the right people around customer needs.
• Collaborative working style and focus on delivering a positive customer experience.
• Willingness and ability to work in a customer-facing role with regular in-person engagement.

Culture & Benefits

• Hybrid and flexible approach to working.
• Birthday leave and options to purchase additional leave.
• Flexible parental leave for primary and secondary carers.
• Volunteering leave, community grants, matched payroll giving, and a charity-focused Community Café.
• Hackdays and opportunities to learn and grow in a collaborative, performance-focused environment.