Customer Success Manager North America - US (MedTech)

Location: New York, United States; possible full remote. Business travel to medical centers across North America is required as needed, approximately 20%.

Salary: $100,000–$120,000 per year, plus 10% variable pay based on annual objectives.

Company

hirify.global is a French MedTech scale-up providing a SaaS cloud-based, AI-driven platform for remote cardiac monitoring, used by more than 250 hospitals and medical centers and supporting over 100,000 patients.

What you will do

• Manage onboarding and training for new healthcare clients using the remote cardiac monitoring platform.
• Build customer relationships and support the expansion of remote patient monitoring programs.
• Resolve customer inquiries and technical issues in coordination with internal teams.
• Collaborate with sales, product, and clinical teams, representing customer feedback in product development.
• Monitor NPS, adoption, satisfaction, and retention metrics while developing onboarding playbooks and best practices.
• Lead customer-specific projects such as EHR integrations and workflow optimization, including travel to medical centers across North America as needed.

Requirements

• Bachelor’s degree or equivalent experience in healthcare technology, customer success, or a related field.
• At least three years of experience in customer success or onboarding, preferably in medical devices or healthcare.
• Experience managing complex projects and cross-functional teams.
• Familiarity with reimbursement codes for remote monitoring and collaboration with physicians, nurses, and service line administrators.
• Experience using CRM tools such as Salesforce or Airtable and collaboration tools such as Slack or Notion.
• Strong communication, interpersonal, problem-solving, analytical, and relationship-building skills, with the ability to work independently.
• Entrepreneurial mindset, attention to detail, and ability to work in a fast-paced, evolving environment.
• Willingness to travel as needed to support customer success initiatives.

Nice to have

• Prior experience with remote cardiac monitoring or cardiology-related technology.
• Experience in the medical device or healthcare industry.

Culture & Benefits

• Full-time permanent employment with a competitive salary and 10% variable pay tied to annual objectives.
• Dental and vision coverage financed at 90% by hirify.global and 70% for dependents.
• 401(k) plan with up to a 4% company match.
• 25 PTO days and 9 bank holidays.
• Maternity and paternity leave policy with four weeks, including two fully paid weeks.
• Collaboration with data science, engineering, clinical affairs, regulatory, IT, sales, and customer success teams.

Hiring process

• Screening interview with HR or the manager, followed by an interview with Krissy, Lead Customer Success US.
• Final interview with Lucie, COO, followed by a possible reference and background check.
• The process is expected to take less than four weeks, depending on availability.