Client Success Manager - Mid Market (Digital Health)

Location: Remote, United States

Salary: $76,608–$139,104 annually by U.S. location tier, plus equity.

Company

hirify.global uses software, including AI, to automate care for joint and muscle health through a digital platform covering acute injury, chronic pain, and post-surgical rehabilitation.

What you will do

• Own day-to-day relationships with employer clients and help them maximize the value of hirify.global programs.
• Drive enrollment communications and adoption campaigns to achieve annual enrollment goals.
• Manage client lifecycles, retention, satisfaction, escalations, renewals, and product expansion.
• Use data-driven insights to report on program value and influence client decisions.
• Turn clients into advocates for sales references and Marketing/PR requests.
• Partner with Growth, Sales, Data, Marketing, Operations, Product, and Clinical teams.

Requirements

• 2+ years of experience in client success management and project management, including management of a large book of business across account lifecycle stages.
• Ability to use tools and resources to monitor deadlines and deliverables.
• Ability to craft compelling data-driven stories and recommendations that influence customer decisions.
• Subject-matter expertise in the product, including its functionality, common use cases, and best practices.
• Ability to confidently answer client questions and present solutions.
• Ability to manage client relationships across multiple lifecycle stages and understand client culture, priorities, and goals.
• Ability to communicate effectively with clients, consultants, health plans, and cross-functional partners, and balance client needs with internal resources.

Nice to have

• Experience at a high-growth company.
• Understanding of employee benefits, digital health, and startup work environments.
• Data integration proficiency and advanced Excel skills.
• Startup experience.

Culture & Benefits

• Full-time employment with medical, dental, and vision coverage.
• Healthcare support for employees and family members, including gender-affirming care and family and fertility planning tools.
• Travel reimbursements when healthcare is unavailable where the employee lives.
• Traditional or Roth 401(k) options with a 2% company match.
• Learning and development stipend.
• Equal opportunity workplace with reasonable accommodations for candidates with disabilities.