Customer Success Manager, Mid-Market Florida

Location: Remote - USA

Base salary: $119,040–$140,000 USD per year, plus potential bonus or incentive compensation, equity, and benefits.

Company

hirify.global provides SaaS email security solutions and uses AI-assisted tools in its recruiting process.

What you will do

• Serve as the primary contact for assigned customers and guide onboarding, platform adoption, and success planning.
• Build strategic customer relationships, including with executives, and align business goals, success metrics, and measurable outcomes.
• Lead QBRs and EBRs, communicate ROI, and support retention and expansion.
• Educate customers on platform features, promote adoption, and communicate product roadmap updates.
• Monitor customer health, manage escalations, and coordinate with Product, Engineering, Support, and Sales.
• Develop customer success plans, address risks proactively, and share actionable product feedback.

Requirements

• 5+ years of experience in enterprise SaaS, including at least 3+ years in Customer Success, TAM, or support roles.
• Experience managing large customer portfolios and developing long-term relationships, including at the executive level.
• Excellent communication, presentation, and organizational skills for strategic and technical conversations.
• Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience.
• Proficiency with CRM and case management tools such as Salesforce and Jira.
• Technical proficiency in internet technologies, networking, and email security products.
• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience.

Culture & Benefits

• Remote work from the USA.
• Employment includes a comprehensive benefits package.
• The role may include bonus or incentive compensation and equity.
• Pre-employment checks must be successfully completed after a conditional offer.
• Hiring decisions are made by people; AI-assisted tools support interview preparation but do not make hiring or screening decisions.