Helpdesk Associate II (Microsoft Intune)

Location: Draper, Utah, United States (Hybrid)

Company

SeekWell is the parent company of hirify.global, Luna, and The Framery, developing vision-care products and businesses and owned by KKR.

What you will do

• Provide Level 2 support for Windows 11, macOS, iOS, Android, Microsoft 365, Outlook, OneDrive, Office, Teams, and Teams Rooms.
• Administer Microsoft Intune and build, test, deploy, and troubleshoot compliance, configuration, security, application, and device policies.
• Provision, configure, deploy, and maintain computers, mobile devices, peripherals, and conference-room technology.
• Troubleshoot hardware, software, authentication, endpoint security, TCP/IP, DHCP, DNS, Wi-Fi, and VPN issues.
• Monitor critical systems, perform NOC functions, escalate incidents, and identify recurring issues for policy, process, or automation improvements.
• Serve as an escalation point, mentor Level 1 technicians, and maintain technical documentation and knowledge articles.

Requirements

• 3–5 years of relevant IT support or endpoint management experience.
• Extensive experience supporting Windows 11, macOS, iOS, and Android.
• Strong Microsoft Intune experience, including compliance, configuration, security, applications, device enrollment, and policy troubleshooting.
• Strong Microsoft 365 and Microsoft Teams support experience, including Microsoft Teams Rooms and conference-room technology.
• Working knowledge of Microsoft Entra ID and Active Directory.
• Strong knowledge of TCP/IP, DHCP, DNS, Wi-Fi, and VPN troubleshooting.
• Experience with enterprise computer hardware, peripherals, OEMs, endpoint security, patching, and device compliance.
• Strong troubleshooting, analytical, root-cause analysis, written communication, and verbal communication skills.
• Ability to work independently, own issues through resolution, mentor junior technicians, and participate in weekend and after-hours support.

Nice to have

• Microsoft, CompTIA A+, Network+, Security+, or similar certifications.

Culture & Benefits

• Hybrid work arrangement with full onsite gym access and an in-house restaurant.
• Free eye exams for the employee’s entire family and discounts on lenses, glasses, and other services.
• Healthcare coverage, 401(k) match, flexible PTO, and tuition reimbursement.
• Free snacks, ice cream, and drinks.
• Equal opportunity employment with reasonable accommodation available for individuals with disabilities.