IT Support Technician (Windows/macOS)

Location: Onsite at the corporate office in Raleigh, North Carolina; this is not a remote role.

Company

hirify.global manufactures commercial kitchen ventilation systems and integrated HVAC equipment, operating over 90 sales offices in the U.S. and Canada and six manufacturing facilities.

What you will do

• Provide Tier 1 remote and local technology support across a national manufacturing business.
• Diagnose and resolve hardware, software, operating system, peripheral, and connectivity issues.
• Support network-connected workstations, printers, scanners, mobile devices, and other endpoints.
• Install hardware and support inventory, asset management, and other IT management activities.
• Own technical problems from initial diagnosis through resolution and escalate appropriately when needed.

Requirements

• At least 3 years of professional IT support experience, including substantial hands-on desktop, endpoint, or systems support.
• Extensive corporate experience supporting Windows PCs, Apple hardware, macOS, and iOS.
• Ability to independently diagnose and resolve complex hardware, software, operating system, peripheral, and connectivity problems.
• Working knowledge of TCP/IP, DNS, DHCP, wired and wireless networking, VPN connectivity, and network troubleshooting.
• Experience supporting end users in a production business environment where reliability, responsiveness, and professional communication are essential.
• Strong written, verbal, and interpersonal communication skills.
• Applicants must be legally authorized to work in the United States.
• Applicants requiring employment visa sponsorship now or in the future cannot be considered.

Nice to have

• Experience with Microsoft 365, Exchange Online, Entra, and/or Active Directory.

Culture & Benefits

• Continuous education opportunities, including weekly webinars and company-developed technical videos.
• Medical, dental, and vision insurance.
• Disability and life insurance based on medical insurance election.
• Paid holidays, vacation, and sick days based on tenure.
• 401(k) with employer match and flexible spending account.
• Monthly bonus based on productivity and profits.