Help Desk Technician (Insurtech)

Location: In-person, office-based role in Blue Springs, Missouri, United States

Company

hirify.global is an independent distributor of life, health, and wealth insurance products with a strong insurtech focus, serving independent agents and clients nationwide.

What you will do

• Provide first-line onsite, remote, and enterprise service desk support for hardware, software, applications, access, and user issues.
• Support the local office through desk-side assistance, hardware swaps, new-hire setup, and coordination of incidents requiring physical presence.
• Diagnose and resolve workstation, operating system, peripheral, hardware, software, and application issues while minimizing disruption.
• Monitor enterprise ticket queues, meet service levels, document work, and coordinate coverage with support colleagues.
• Manage user accounts, permissions, and access in Active Directory, Microsoft Entra ID, and Microsoft 365; configure and troubleshoot laptops, phones, printers, and mobile devices.
• Support conference rooms and collaboration tools, escalate complex incidents to Network, DNS, Intune, Security, or Infrastructure teams, and maintain troubleshooting guides and knowledge base articles.

Requirements

• 3–5 years of experience in a customer-facing IT support or help desk role, including support for onsite and remote employees in a corporate or enterprise environment.
• Skilled in troubleshooting Windows and macOS operating systems in an enterprise environment.
• Skilled in supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Knowledge of cloud identity services, Active Directory, Microsoft Entra ID, and Microsoft 365 management.
• Demonstrated ability to troubleshoot and resolve hardware, software, and application issues across diverse user populations.
• Experience with ticketing systems, remote support tools, and endpoint management solutions.
• Ability to diagnose and resolve issues independently, prioritize multiple issues, communicate clearly with non-technical users, provide status updates, set expectations, document details, and explain next steps professionally.
• Bachelor’s degree in Computer Science, Information Systems, or a related field preferred, or equivalent practical experience.

Nice to have

• Experience supporting executive or VIP users in a high-priority support environment.
• IT certifications such as CompTIA A+, Network+, Microsoft, or equivalent.

Culture & Benefits

• Full-time position in a customer-focused, fast-paced enterprise support environment.
• Competitive compensation package and benefits for employees and their families.
• Family-like culture with professional development and career advancement opportunities.
• hirify.global is an Equal Opportunity employer and provides reasonable accommodations for qualified individuals with disabilities.