Head of Customer Success (B2B SaaS)

Location: United States; remote. Other locations: Canada; San Francisco.

Salary: $300K–$350K plus equity.

Company

hirify.global provides a platform that helps developers and security teams find, audit, and manage open-source code while reducing security busywork.

What you will do

• Build, lead, hire, coach, and develop teams and leaders across Technical Account Management and Customer Success.
• Own the customer journey from technical evaluation through onboarding, adoption, and ongoing engagement.
• Develop scalable programs that improve time-to-value, product engagement, retention, and customer outcomes.
• Partner with Sales on customer risk, renewals, and expansion opportunities.
• Represent customer feedback to Product, Engineering, and Support and translate it into product improvements.
• Establish processes, metrics, and operating rhythms using customer health, adoption, retention, and team-performance data.

Requirements

• 12+ years of experience in Customer Success, Account Management, or related customer-facing functions, including 5+ years in senior leadership.
• Experience building and scaling technical, customer-facing organizations within B2B SaaS.
• Experience developing strong leaders, building high-performing teams, and creating a culture of ownership and accountability.
• Demonstrated success improving customer adoption, retention, and measurable business outcomes.
• Strong commercial judgment and experience partnering with Sales on renewals, customer risk, and expansion opportunities.
• Data-driven approach to customer health, performance measurement, and strategic decision-making.
• Executive presence, sound judgment, stakeholder influence, and the ability to navigate competing priorities across functions.

Nice to have

• Experience in developer tools, application security, software supply-chain security, or DevSecOps.
• Experience leading multiple customer-facing functions, including pre-sales and post-sales.
• Experience managing distributed teams across customer segments or regions.

Culture & Benefits

• Remote-first work with quarterly team off-sites.
• Market-competitive salary bands and a meaningful equity program.
• Comprehensive health benefits for employees and families with 99% coverage.
• Flexible time off, holidays, and winter shutdown.
• Paid parental leave.
• Culture centered on excellence, urgency, rigorous thinking, trust, ownership, and customer focus.