Manager, Customer Success (Enterprise) (Cybersecurity)

Location: Remote within the United States; candidates must reside in and be authorized to work in the United States. Willingness to travel 25% is required.

Base salary: $101,600–$168,800 per year, plus bonus eligibility and benefits.

Company

hirify.global provides cybersecurity products and services.

What you will do

• Recruit and lead the Americas Customer Success team to improve customer experience and increase customer value.
• Create value-based plans, define KPIs and objectives, and build a scalable engagement model for a high volume of customers.
• Develop the CSM playbook by mapping the customer journey and identifying satisfaction peaks and critical points across the solution set.
• Optimize the Customer Success operational platform and internal processes.
• Coordinate with onboarding, sales, support, product operations, engineering, marketing, and renewals to improve handoffs and customer outcomes.
• Drive usage, adoption, service upselling, profitability, and churn reduction through customer data analysis.

Requirements

• Cybersecurity experience is required.
• 5+ years of experience managing a team.
• 7+ years of experience as a CSM, Account Manager, or in a related customer-facing role at a B2B technology company.
• Proven success working with Enterprise customers and aligning customer outcomes with business goals.
• Experience partnering with regional sales leadership and collaborating with support, product, and engineering teams to resolve customer issues and drive product improvements.
• Strong customer-facing, cross-functional, and relationship-building skills, with a passion for teaching, developing, and growing others.
• Ability to analyze complex problems, develop creative solutions, manage competing priorities in a fast-paced environment, and identify internal process bottlenecks.
• Self-starter comfortable with ambiguity in entrepreneurial environments.
• Must be willing to travel 25%.

Culture & Benefits

• Remote work is available within the specified location, with collaboration across locations and time zones.
• Additional compensation includes bonus eligibility and a comprehensive benefits package.
• Pay within the salary range depends on job-related skills, training, location, experience, education, certifications, and organizational needs.
• Commitment to equal employment opportunity, inclusion, professional growth, and reasonable accommodation during the hiring process.