Customer Success Partner (SaaS)

Location: Nashville; remote work is also listed as an available location.

Salary: $90,000–$115,000 per year.

Company

hirify.global develops a cloud SaaS platform for managing the full lifecycle of real estate construction projects for the Architecture, Engineering, and Construction (AEC) industry.

What you will do

• Manage relationships with new and current customers, providing guidance, configuration assistance, education, documentation, and product support.
• Serve as the primary point of contact for product-related questions and concerns in the AEC industry.
• Conduct periodic business reviews and follow internal processes to improve customer health, retention, and risk mitigation.
• Understand product features and apply them to customer challenges and solution development.
• Identify product adoption and revenue expansion opportunities, including upselling features, modules, and services.
• Coordinate customers and internal Sales, Product, Marketing, and Support teams while acting as a project manager.

Requirements

• 2+ years of experience in a startup environment.
• Practical knowledge of construction or engineering.
• Experience working with complex, multi-divisional, multi-geographical customers.
• Strong leadership, organizational, and communication skills.
• Ability to create structure in ambiguous situations and design effective processes.
• Passion for technology and experience or interest in working in a fast-growing SaaS company.
• Experience working with cross-functional teams, including Sales, Product, and Marketing.

Culture & Benefits

• Work is connected to an ambitious cloud application for managing the entire lifecycle of real estate construction projects.
• Remote work is listed as an available location.
• Compensation is stated as $90,000–$115,000 annually, with the final amount depending on experience, skills, location, fit, aptitude, and other circumstances.

Hiring process

• Submit an application; a member of the Recruitment Team will follow up.