Senior Customer Success Manager, Strategic Accounts (Fintech)

Location: New York, USA; requires 3 days per week in the NYC office. The role follows a hybrid policy, with designated office days on Tuesdays and Wednesdays from January 2027; some teams may require additional office attendance.

Salary: $140,000–$175,000 per year, plus equity and bonus opportunities.

Company

hirify.global is an AI platform for global debt markets, centralizing proprietary credit data, analysis, and workflows for banks, asset managers, private equity firms, law firms, and advisors.

What you will do

• Develop customer success strategies and projects across the customer lifecycle to increase platform usage and account growth.
• Partner with account managers on client projects and expand relationships across enterprise accounts.
• Act as the client voice in internal projects and help improve product quality, usability, and customer experience.
• Develop bespoke account KPIs and provide data-driven performance insights to clients.
• Attend relevant industry conferences and events and maintain accurate CRM records.

Requirements

• 6+ years of relevant account management or customer success experience in capital markets, B2B sales, or business development.
• Strong knowledge of financial markets and demonstrated ability to build relationships across the buyside, sellside, and advisory communities.
• Experience managing and growing an enterprise client book with a minimum $1m+ book of business.
• Ability to plan and prioritize important tasks with accuracy and attention to detail.
• Effective written and verbal communication, conveying messages accurately and concisely.
• Ability to work effectively as part of a team and independently.

Nice to have

• Existing relationships or a network within the leveraged finance community.

Culture & Benefits

• Hybrid working with regular office attendance; flexible working arrangements are available for the rest of the week.
• 25 vacation days per year, local public holidays, paid sick leave, and enhanced parental leave.
• Ability to work abroad for up to 3 months per year and a one-month paid sabbatical after 5 years of service.
• Private health, dental, vision, disability, commuter, and 401(k) benefits, including a 3% company contribution.
• Professional learning and development budget, plus a $1,000 AI experimentation budget per employee.
• Bi-annual team socials and summer and winter company social events.