Customer Marketing Manager (AI)

Location: London, England, United Kingdom, or New York, New York, United States

Company

hirify.global provides a creative intelligence platform that combines machine learning with expert human review to help global brands govern, evaluate, and improve advertising creative at scale.

What you will do

• Map decision-makers at global enterprise accounts and run account-based campaigns, executive briefings, value briefs, and renewal or expansion communications.
• Recruit and activate Director+ customer advocates for references, case studies, speaking opportunities, analyst briefings, and peer reviews.
• Identify customer outcomes and turn them into approved stories, quotes, benchmarks, and case studies with Content, Brand Design, Sales, and Marketing.
• Develop customer narratives for product launches, release communications, executive roundtables, customer events, and community programmes.
• Measure customer marketing through metrics including GRR, NRR, influenced expansion pipeline, and engaged Director+ contacts in partnership with RevOps.
• Build customer story, advocacy, and product adoption programmes during the first year.

Requirements

• Experience in B2B enterprise SaaS marketing, including meaningful experience in account-based marketing, customer marketing, or executive engagement.
• Track record of engaging Director+ buyers at global enterprise accounts and obtaining approvals from brand and legal teams.
• Understanding of how multi-brand global enterprises buy, renew, and expand, with close partnership across account leads, Customer Success, and Sales.
• Strong writing and storytelling skills across case studies, videos, webinars, slides, and short-form communications.
• Ability to drive alignment without positional authority and execute independently once direction is set.
• Analytical approach, including working in Salesforce, defining programme metrics, and using data to guide investment.
• Experience using AI for customer marketing activities such as account research, personalised outreach, story sourcing, or reporting.
• Comfort with ambiguity, experimentation, and openly sharing what is and is not working.

Nice to have

• Experience in creative technology, adtech, martech, or analytics.
• Experience working with large consumer brands and their agencies.
• Experience running customer communities or events.
• Experience helping build a new category.

Culture & Benefits

• Fully paid medical, dental, and vision coverage in the US; private medical insurance and a health cash plan in the UK.
• Generous time off and bank holidays, plus four months of fully paid parenting leave after one year of employment.
• Education budget for individual or team learning, annual Calm and Headspace subscriptions, and monthly professional coaching.
• Competitive salary with stock options and employee contributions to a 401(k) after the eligibility period.
• Standard right-to-work and background checks are conducted through a secure third-party provider.
• Visa sponsorship or takeover of employment visa sponsorship is not available.