Senior Customer Account Manager (Drupal)

Location: Remote, United States

Salary: OTE of $85,000–$95,000 annually, plus variable compensation.

Company

hirify.global provides a digital experience platform built around open source Drupal for creating and deploying digital products and customer experiences.

What you will do

• Maintain account retention, deliver customer service, and develop trusted client relationships.
• Identify and close new opportunities within the existing customer base, including upsell opportunities.
• Create and execute territory plans focused on retention and expansion.
• Coordinate with business users and procurement to support timely renewals.
• Maintain the sales database and manage multiple systems and administrative priorities.

Requirements

• 1+ year of experience interacting with customers and internal stakeholders.
• Strong leadership, teamwork, communication, and cross-group collaboration skills.
• Ability to proactively drive account retention with minimal management oversight.
• Ability to explain and present solutions in the context of business requirements and identify customer expansion opportunities.
• Highly detail-oriented, with the ability to manage multiple and conflicting priorities in a fast-paced environment.
• Knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
• Experience with Salesforce.com and other CRM tools.

Culture & Benefits

• Remote position for candidates in the United States.
• Healthcare coverage, wellness programs, flexible time off, parental leave, recognition programs, and other employee benefits.
• Inclusive, transparent, efficient, and educational interview experience.
• Opportunities to learn new technologies and collaborate with AI tools.