Renewals Manager (EdTech)

Location: Remote, USA

Company

hirify.global creates technology that supports neuroinclusive communication and understanding, serving a global community of more than 800 employees across North America, the UK, Europe, Australia, and New Zealand.

What you will do

• Manage the end-to-end renewal process for a portfolio of accounts, ensuring timely and accurate renewals aligned with retention goals.
• Engage school district leaders, procurement contacts, and other stakeholders to confirm value, address questions, handle objections, and secure continued commitments.
• Collaborate with Sales and Customer Success on renewal terms, compliance documentation, pricing, contracts, risks, and retention strategies.
• Negotiate renewal terms and pricing in line with discounting and pricing policies.
• Track renewal stages and customer interactions in CRM tools, monitor retention goals, and forecast quarterly revenue retention.
• Identify account risks, communicate product value, surface expansion opportunities, and improve renewal workflows.

Requirements

• 3+ years of experience in renewals, account management, or a similar customer-facing role, ideally in EdTech or SaaS.
• Proven record of meeting or exceeding renewal and retention targets in a fast-paced environment.
• Strong negotiation and relationship management skills with a customer-focused approach.
• Proficiency with CRM and renewal management tools such as Salesforce, with confidence using data to track and forecast renewals.
• Excellent organizational and time management skills, including the ability to manage multiple renewal processes simultaneously.

Nice to have

• Knowledge of the education sector, particularly K-12 or higher education, including common renewal challenges in educational institutions.
• Familiarity with subscription-based business models, recurring revenue, and contract management.
• Experience collaborating with Customer Success, Sales, Finance, and other cross-functional teams.
• Understanding of churn metrics, renewal forecasting, and other customer-retention KPIs.
• Bachelor’s degree or equivalent experience in business, education, or a related field.

Culture & Benefits

• Flexible work schedules and flexible time off plans.
• Competitive salary with bonus opportunities and comprehensive health and wellness benefits.
• Career growth through development programs.
• Collaborative, innovative culture built around curiosity, courage, and full commitment.
• Drug-free workplace and equal employment opportunity environment.

Hiring process

• Submit an application by Monday, November 27th, 2026; applications may close early due to demand.