Customer Success Manager (Enterprise)

Location: New York, NY, United States; hybrid, with 4 days per week in the NYC office

Salary: $140K–$156K annually, plus equity and a target annual performance bonus of 20%

Company

hirify.global is a Series B SaaS company building an AI-driven event marketing intelligence platform that helps companies evaluate event performance, identify high-ROI conferences, and generate pipeline through targeted meeting programs.

What you will do

• Manage the full enterprise customer lifecycle, from onboarding and enablement through adoption, renewals, upsells, and negotiations.
• Own a portfolio of accounts and coordinate 9+ active workstreams while managing competing priorities.
• Lead structured onboarding and training programs that accelerate time-to-value and product adoption.
• Run proactive meeting campaigns and renewal processes, build ROI-focused business cases, and negotiate expansions.
• Drive retention by addressing at-risk accounts through creative outreach, pilot extensions, in-person visits, and leadership involvement.
• Travel to customer sites at least 2 days per month and contribute to webinars, case studies, events, and customer community building.

Requirements

• 6+ years of experience in Customer Success, Account Management, or a combination of both, ideally in B2B SaaS or a high-growth technology company.
• Proven experience managing the full client lifecycle, including onboarding, adoption, renewals, upsells, and negotiations.
• Ability to manage multiple high-priority accounts and workstreams in a fast-paced environment.
• Strong retention focus and willingness to use creative approaches to prevent churn.
• Comfort traveling to customer sites and building face-to-face relationships.
• High accountability, self-direction, and strong communication skills for difficult customer and stakeholder conversations.
• Ability to work 4 days per week from the NYC office and travel to customer sites at least 2 days per month.

Culture & Benefits

• Fast-paced, high-accountability environment at a high-growth B2B SaaS company.
• Healthcare coverage including medical, dental, and vision.
• 401(k), equity, and annual performance bonus eligibility.
• Catered lunch every day in the NYC office.
• Unlimited PTO plus company-wide shutdowns during the July 4th week and the Christmas–New Year's week.
• Equal opportunity workplace open to candidates from non-traditional backgrounds.