Customer Success Manager (Mid-Market)

Location: New York, NY, United States; hybrid with four days per week in the NYC office and customer-site travel at least two days per month

Salary: $120K–$150K base salary, plus equity and an annual performance bonus with a target of 20%

Company

hirify.global is a Series B SaaS company building an AI-driven event marketing intelligence platform that helps companies discover, evaluate, and optimize event strategies. Its platform also uses AI to identify high-value attendees and facilitate customer meetings with prospects at events.

What you will do

• Manage customers across the full lifecycle, including onboarding, enablement, adoption, renewals, upsells, and negotiations.
• Own a portfolio of accounts and manage 9+ active workstreams with competing priorities.
• Lead structured onboarding and training programs that accelerate time-to-value and product adoption.
• Run proactive meeting campaigns and renewal processes while building ROI-based cases for renewals and expansions.
• Drive retention and recover at-risk accounts through creative interventions, stakeholder involvement, and relationship management.
• Build the customer community through webinars, case studies, events, and in-person customer engagement.

Requirements

• 4+ years of experience in Customer Success, Account Management, or a combination of both, ideally in a B2B SaaS or high-growth technology company.
• Proven experience managing the full client lifecycle, including onboarding, adoption, renewals, upsells, and negotiations.
• Ability to manage multiple high-priority accounts and competing workstreams in a fast-paced environment.
• Demonstrated commitment to customer retention and ability to handle at-risk accounts creatively.
• Comfort traveling to customer sites and building face-to-face relationships.
• Highly accountable and self-directed, with strong communication skills for difficult customer and internal stakeholder conversations.

Nice to have

• Experience in a high-growth B2B SaaS or technology company.
• Non-traditional professional background is welcome.

Culture & Benefits

• Fast-paced, high-accountability working environment.
• Competitive base salary, performance bonus, and equity.
• Medical, dental, and vision healthcare coverage.
• 401(k) and catered lunch every day in the NYC office.
• Unlimited PTO plus company-wide shutdowns during the July 4th week and the Christmas–New Year's week.