Account Manager (Mid-Market)

Location: Hybrid, four days per week in the NYC office, with customer-site travel at least two days per month.

Salary: $120K–$150K base salary, plus bonus and equity.

Company

hirify.global is a Series B SaaS company building an AI-driven event marketing intelligence platform that helps companies discover, evaluate, and optimize event strategies, including targeted customer meetings.

What you will do

• Manage the full customer lifecycle, including onboarding, enablement, adoption, renewals, upsells, and negotiations.
• Own a portfolio of accounts and manage 9+ active workstreams with competing priorities.
• Lead structured onboarding and training programs to accelerate time-to-value and product adoption.
• Run proactive meeting campaigns and renewal processes, building business cases that demonstrate ROI.
• Drive retention and recover at-risk accounts through creative interventions, leadership involvement, pilots, and in-person engagement.
• Build the customer community through webinars, case studies, events, and customer-site visits.

Requirements

• 4+ years of experience in Customer Success, Account Management, or a combination of both, ideally in B2B SaaS or a high-growth technology company.
• Proven experience managing the full client lifecycle, including onboarding, adoption, renewals, upsells, and negotiations.
• Ability to manage multiple high-priority accounts simultaneously in a fast-paced environment.
• Demonstrated commitment to customer retention and creative problem-solving.
• Comfort traveling to customers and building face-to-face relationships.
• High accountability and self-directed working style.
• Strong communication skills for difficult conversations with customers and internal stakeholders.

Culture & Benefits

• High-growth, fast-paced, high-accountability environment with flexibility for non-traditional backgrounds.
• Competitive base salary, performance bonus, and equity.
• Medical, dental, and vision healthcare coverage.
• 401(k) and unlimited paid time off.
• Two company-wide shutdowns during the July 4th week and the Christmas–New Year's week.
• Catered lunch every day in the NYC office.