Renewals Manager (SaaS)

Location: Remote, Canada

Company

hirify.global provides financial performance management cloud software for planning, budgeting, consolidations, reporting, and analytics, with AI capabilities and customers in over 100 countries.

What you will do

• Manage the complete renewals process, including negotiation and ownership of commercial contracts.
• Partner with Sales, Account Managers, Customer Success, and senior leadership to identify risks and secure timely renewals.
• Analyze usage patterns and customer health metrics to identify churn risks.
• Engage customers before renewal dates to assess satisfaction, resolve issues, and identify growth opportunities.
• Maintain renewal forecasts using Salesforce and Clari.
• Exceed quarterly and annual retention goals.

Requirements

• Experience managing SaaS or enterprise-software renewals, customer relationships, or commercial negotiations.
• Demonstrated success achieving retention, sales, or other commercial targets.
• Ability to independently manage complex negotiations and balance customer needs with business objectives.
• Strong communication, stakeholder management, and cross-functional collaboration skills.
• Sound judgment, ownership, and a proactive approach to identifying and resolving risks.
• Comfort working with CRM, forecasting tools, and customer data.
• Collaborative mindset and willingness to mentor peers and improve team processes.

Nice to have

• Knowledge of finance or FP&A.

Culture & Benefits

• Two volunteer days per year, birthday PTO, and quarterly company Wellness Days.
• Generous parental leave, including a three-month diaper supply and meal deliveries during the first month of maternity or paternity leave.
• Talkspace access and mental health support.
• Annual company-wide gatherings in cities including San Diego, Denver, Palm Springs, and Las Vegas.
• Office hubs in San Francisco, Toronto, and London, plus home-office setup and monthly Wi-Fi and cell-phone reimbursements for in-office and remote employees.
• Employee Resource Groups and support for creating new communities.