Desktop Support Technician I

Location: Hybrid in Phoenix, Arizona, United States

Company

hirify.global, through its Sparklight brand, provides connectivity services while supporting customers and associates across the communities it serves.

What you will do

• Track, monitor, route, and resolve first-tier technical incidents, user requests, and questions through the Remedy ticketing system.
• Support password resets, access requests, email setup and troubleshooting, Microsoft Outlook shared mailboxes, and other desktop and user support tasks.
• Manage access for in-scope applications, including granting, modifying, and disabling access, and support onboarding and offboarding.
• Document customer interactions, troubleshooting methods, best practices, and standard operating procedures.
• Respond to Sarbanes-Oxley access requests and provide evidence for audit requests.
• Work with departments, teams, and vendors to research and resolve technical issues.

Requirements

• Associate’s degree from a two-year college or university, or six months to one year of related experience and/or training, or an equivalent combination of education and experience.
• Strong customer service, communication, organizational, and attention-to-detail skills.
• Ability to work independently and as part of a team; self-motivated.
• Proficiency with Windows client operating systems, including Windows 10/11, and Microsoft Office/Microsoft 365.
• Ability to work on-call evenings and weekends.
• Work involving the group is audited, so accuracy and attention to detail are essential.

Nice to have

• Six months to one year of Microsoft Active Directory experience.
• PowerShell experience.
• SOX, PwC, audit, compliance, or other auditing experience, with interest in a hybrid IT/audit role.
• Process improvement experience with Agile, Scrum, Lean, ITIL, Green Belt, or similar approaches.

Culture & Benefits

• Medical, dental, and vision plans begin on the first day of employment.
• Life insurance, paid vacation, holidays, and personal or sick days.
• 401(k) with a 100% company match from day one, up to 5% of eligible compensation.
• Group legal plan with identity theft protection.
• Tuition reimbursement of up to $5,250 in the first year and up to $75 per month toward cable and internet services.
• Collaborative work environment, recognition programs, advancement opportunities, and community support initiatives.

Hiring process

• Employment offers are contingent on successful background, drug screening, and reference checks.