Desktop Support Analyst I

Location: On-site in Athens, Georgia; other listed location: Oakbrook Terrace, Illinois, United States

Pay rate: $23/hour

Company

hirify.global delivers IT services and supports enterprise accounts.

What you will do

• Provide technical and end-user support for desktops, laptops, printers, scanners, and other peripherals by phone, chat, and in person.
• Troubleshoot hardware, software, application, and peripheral issues through remote and on-site support.
• Install, deploy, maintain, and update company systems and applications, including Microsoft security patches and antivirus signatures.
• Track and resolve incidents in internal ticketing systems while meeting SLAs.
• Document processes, create knowledge-base articles, order hardware parts, and coordinate with third-party vendors and technicians.
• Participate in special projects and continuous improvement initiatives.

Requirements

• Bachelor’s degree in Computer Science, IT, or a related field, or 4 years of equivalent work experience.
• A+ Certification required.
• Intermediate desktop support and troubleshooting skills for hardware, software, and peripheral issues.
• Familiarity with Microsoft 365/O365, Windows environments, and SharePoint.
• Strong written and verbal communication skills, attention to detail, and a strong customer-service focus.
• Ability to prioritize tasks effectively and collaborate in a team environment.
• Valid driver’s license with an acceptable driving record.
• Ability to pass a background check before hire.

Culture & Benefits

• Full-time, on-site work on the first shift, Monday through Friday.
• Medical, dental, and vision coverage, plus life insurance.
• 401(k) with company match and FSA/HSA options.
• Paid “You Pick a Day” holiday and pet insurance.
• Access to certifications, training, and career-development paths in a collaborative, team-oriented environment.