Customer Success Manager (T-Cloud, German Speaker)

Location: Granada, Spain; hybrid work model with remote and on-site work

Company

T-Systems is part of Deutsche Telekom Group and provides technology services through an international, collaborative organization of around 30,000 employees.

What you will do

• Manage the technical provision of T-Cloud Public services and internal contract results.
• Develop assigned customer business through strategic influence, customer value growth, sales growth, consumption optimization, and upselling.
• Advise customers on first-time T-Cloud Public adoption and ongoing cloud usage optimization.
• Analyze and manage customers proactively to prevent churn and ensure customer satisfaction.
• Participate in vertical squads, planning and forecasting, and the customer-oriented service excellence culture.
• Transfer customer requirements into impediment and demand processes and support the development of cloud handling support.

Requirements

• Completed degree in computer science, engineering, or comparable training or further education.
• Extensive knowledge and experience in cloud and IT architecture, technology strategy, sales, and business development.
• Extensive knowledge and experience in AI, cloud ecosystems, cloud platforms, and standardized platform-based service provision.
• Strong knowledge of IaaS, PaaS, SaaS and the offerings of AWS, Microsoft Azure, Google, and Rackspace.
• Experience developing cloud platforms and hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks, and processes.
• Strong communication and presentation skills, customer-facing confidence, resilience, adaptability, startup mentality, and independent teamwork.
• Detailed knowledge of internal company processes and structures, plus experience cooperating internationally with Local Business Units and NatCos.
• Willingness to travel nationally and internationally.
• Required certification: OTC Practitioner or comparable AMIGO Hyperscaler certification.
• Required certification in agile methods such as Scrum, Kanban, DevOps, or comparable certifications.
• Fluent written and spoken German and English.

Nice to have

• DevOps Foundation certification.
• OTC Architect certification.

Culture & Benefits

• International, dynamic, and collaborative work environment with autonomy and continuous support.
• Hybrid work model and flexible working hours.
• Training through Coursera, weekly English and German language classes, international mentoring sessions, and Experience Days.
• Flexible compensation plan including health insurance, meal vouchers, childcare, and transport; telemedicine, life and accident insurance, and a social fund.
• 26+ working days of vacation per year, specialist medical, legal and wellness services, and 100% salary coverage during medical leave.

Hiring process

• Submit a CV in English.
• Only candidates meeting the requirements specified for the offer will have their CVs processed.