Customer Success Manager T Cloud (German Speaker)

Location: Hybrid work in Granada, Reus, or Sevilla, Spain; national and international travel required.

Company

T-Systems is part of Deutsche Telekom Group and provides technology services through a global organization of around 30,000 employees.

What you will do

• Manage the technical delivery of T Cloud Public services and internal contract results.
• Develop assigned customer accounts through strategic influence, cloud adoption advice, consumption growth, and upselling.
• Analyze and manage customer relationships proactively to prevent churn and ensure satisfaction.
• Participate in vertical squads, forecasting, customer requirements management, and service-development processes.
• Support the development of cloud handling, customer success management, and service excellence practices.

Requirements

• Completed degree in computer science, engineering, or comparable training or further education.
• Strong knowledge and experience in cloud and IT architecture, technology strategy, sales, business development, AI, and market-relevant cloud ecosystems.
• Required OTC Practitioner or comparable AMIGO Hyperscaler certification, plus certification in Agile methods such as Scrum or Kanban, DevOps, or an equivalent.
• Strong knowledge of cloud services across IaaS, PaaS, and SaaS, including AWS, Microsoft Azure, Google, and Rackspace.
• Experience developing cloud platforms or hybrid cloud solutions combining technologies, developer tools, APIs, management frameworks, integration frameworks, and processes.
• Very good technical understanding of standardized platform-based service delivery and detailed knowledge of the company’s processes and structures.
• Experience cooperating internationally with Local Business Units and NatCos.
• Strong communication, presentation, social, teamwork, integration, independent-working, adaptability, resilience, and assertiveness skills.
• Fluent written and spoken German and English required.
• Willingness to travel nationally and internationally required.

Nice to have

• DevOps Foundation certification.
• OTC Architect certification.

Culture & Benefits

• International, dynamic, and collaborative work environment with autonomy, continuous support, and flexible working hours.
• Hybrid work model with remote and on-site work.
• Training through Coursera, weekly English and German language classes, international mentoring sessions, and Experience Days.
• Flexible compensation plan including health insurance, meal vouchers, childcare, and transport, plus telemedicine and life and accident insurance.
• 26+ working days of vacation per year, specialist medical, legal, and wellness services, and 100% salary coverage during medical leave.

Hiring process

• Submit a CV in English.
• Only applications meeting the requirements specified for the offer will be processed.