Payroll Operations Specialist (Fintech)

Location: San Francisco, CA; New York, NY; Portland, OR; or remote within Canada or the United States.

Salary: USD 85,500–96,200 for employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area; USD 77,000–86,600 for other US locations; CAD 80,800–90,900 for Canadian employees.

Company

Mercury is a SaaS and fintech company providing banking and operational infrastructure for businesses.

What you will do

• Own workflows for state registrations, employer account maintenance, workers’ compensation, Foreign Qualification, Registered Agent Administration, Statements of Information, and related requirements.
• Research state and local requirements and establish or maintain employer accounts, business registrations, and coverage.
• Coordinate with government agencies, insurance carriers, brokers, vendors, and external partners to obtain information and resolve issues.
• Manage registrations, updates, state additions, renewals, audits, transfers, closures, and other account and policy lifecycle changes.
• Maintain accurate customer records, credentials, documentation, deadlines, and status tracking while communicating blockers and next steps.
• Identify recurring issues and improve processes, documentation, controls, and automation while prioritizing high-volume, time-sensitive, and high-risk work.

Requirements

• 2+ years of experience in payroll operations, state or business registrations, workers’ compensation, insurance operations, compliance operations, or a related field.
• Ability to own work from intake through resolution with limited oversight.
• Strong research and problem-solving skills, including navigating unfamiliar state requirements, agency websites, and carrier systems.
• Excellent attention to detail and ability to manage multiple deadlines and workflows.
• Strong written and verbal communication skills with a customer-focused approach.
• Comfort working directly with government agencies, carriers, vendors, and cross-functional partners.
• Curiosity and willingness to develop deep subject-matter expertise.

Nice to have

• Experience with multi-state employer or business registrations and account maintenance.
• Experience administering workers’ compensation policies, renewals, audits, or carrier relationships.
• Experience with Foreign Qualification, Registered Agent Administration, Statements of Information, or other business compliance filings.
• Experience in payroll, fintech, PEO, benefits, insurance, or another high-growth operational environment.

Culture & Benefits

• Full-time employment with base salary, equity through stock options or RSUs, and benefits.
• Work is available from designated US offices or remotely within Canada or the United States.
• Mercury is committed to diversity, belonging, equal employment opportunity, and reasonable accommodations throughout recruitment.