IT Support Services II-Help Desk

Location: Southfield, MI, United States

Company

hirify.global accelerates the growth of IT service provider companies through partnerships focused on teamwork, service, growth-mindedness, trust, and innovation.

What you will do

• Provide tier II support for application, hardware, and network issues escalated from junior team members.
• Respond to user service requests and deliver customer-focused technical assistance.
• Administer servers, workstations, cloud environments, user accounts, permissions, and access rights.
• Diagnose complex issues across Windows, macOS, Linux, and mobile platforms.
• Document support processes, troubleshooting steps, and system configurations.
• Monitor systems and networks, report incident trends and root causes, mentor junior staff, and support deployments, upgrades, and network projects.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 3–5 years of experience in IT support or system administration, preferably in a corporate environment.
• Strong knowledge of operating systems including Windows Server, Linux, and macOS, and enterprise applications.
• Experience with networking concepts including TCP/IP, DNS, DHCP, and VPN configurations.
• Familiarity with helpdesk and ticketing systems such as ConnectWise, ServiceNow, JIRA, or Zendesk.
• Strong problem-solving skills for efficiently troubleshooting complex technical issues.
• Strong communication skills and the ability to explain technical concepts to non-technical users.

Nice to have

• ConnectWise experience.
• CompTIA A+, Network+, or MCSE certification.
• Experience with cloud services such as AWS or Azure and virtualization technologies such as VMware or Hyper-V.
• Knowledge of IT security practices and data protection regulations.

Culture & Benefits

• Best-in-class training, mentorship, career development, and learning programs.
• Medical, dental, vision, and life insurance, plus a 401(k) match.
• Paid sick time, 10 holidays, paid parental leave, and healthy lifestyle reimbursement.
• Full-time employees receive 10 vacation days during the first year; unlimited vacation begins after one full year.
• Education and certification reimbursement, Amazon Prime reimbursement, and 40 hours of paid volunteer time.
• Collaborative, innovation-focused environment with teams located across the United States.