Technical Delivery Director (ServiceNow)

Location: Hybrid workstyle aligned to an hirify.global office in Chicago, Raleigh, Orlando, Blue Bell, Dallas, Denver Downtown, Atlanta Metro Area, or Minneapolis, United States

Salary: $158,600–$281,600 per year, plus discretionary performance bonus

Company

hirify.global provides professional services to middle-market clients globally.

What you will do

• Lead RTEs, Scrum Masters, engineering, QA, DevOps, architecture, and other cross-functional Agile delivery teams.
• Oversee end-to-end enterprise ServiceNow implementations from discovery and architecture through configuration, integration, testing, release, hypercare, support, adoption, and value realization.
• Define technical vision with architects and business leaders, align technology initiatives with business strategy, and allocate resources across multiple Agile teams.
• Guide ServiceNow workflow, IT operations, asset, employee experience, risk, resilience, security, and governance capabilities.
• Monitor delivery performance, remove blockers, improve quality and automation, and ensure compliance with development policies and standards.
• Mentor technical leads and managers while communicating risks, trade-offs, metrics, and outcomes to senior stakeholders.

Requirements

• Bachelor’s degree in information technology, computer science, or a related field.
• At least 15 years of software delivery experience, including 5 years in a leadership role.
• Proven success implementing and operating within a Scaled Agile or lean portfolio management environment.
• Strong understanding of software architecture, cloud platforms, and DevOps practices.
• Significant experience leading concurrent enterprise ServiceNow workstreams across discovery, architecture, configuration, integration, testing, release, support, adoption, and value realization.
• Experience guiding EmployeeWorks, Technology Provider Service Management Advanced, ITSM Prime, HRSD Foundation, Source to Pay Operations Foundation, and Strategic Portfolio Management Power User Advanced implementations.
• Technical leadership across ITOM Prime, Software Asset Management Advanced, Hardware Asset Management Advanced, Digital End-User Experience, CMDB, Discovery, Service Graph Connectors, asset data, licensing, compliance, reclamation, and optimization.
• Experience integrating Third Party Risk Management Advanced, Integrated Risk Management Advanced, Unified Security Exposure Management Advanced, and Business Continuity Management Foundation into governance, resilience, and security processes.
• Ability to lead multidisciplinary teams and partners and govern architecture, security, data, integrations, out-of-box adoption, testing, releases, upgrades, and platform currency.

Nice to have

• Microsoft Azure certifications.
• Experience with ServiceNow Otto, Employee Slate, Employee Center Pro, Virtual Agent, Predictive Intelligence, AI Control Tower, Platform Analytics Advanced, Process Mining, Workflow Data Fabric, and AI-enabled workflow adoption.
• Experience with IntegrationHub, APIs, App Engine, Agile Team, Document Intelligence, DevOps, source control, automated testing, and complex data migrations.
• Certified System Administrator and relevant implementation credentials across ITSM, CSM or TPSM, HRSD, ITOM, SAM, HAM, SPM, IRM, TPRM, security, or business continuity; ITIL or comparable certification is advantageous.
• Experience delivering SaaS platforms with complex identity, privacy, licensing, compliance, security, resilience, data governance, organizational change, and adoption requirements.
• Experience directing implementation partners and support providers while retaining internal ownership of architecture, configuration quality, platform governance, adoption, performance measures, and business value.

Culture & Benefits

• Hybrid work combines office alignment with in-person collaboration based on client, team, development, and relationship-building needs.
• Benefits and compensation package provided, including eligibility for a discretionary bonus based on firm and individual performance.
• Equal employment opportunity and reasonable accommodation are available.
• The firm does not intend to hire entry-level candidates who require current or future sponsorship.