Technical Customer Assurance Manager

Location: Vancouver, Washington, United States of America; Spring, Texas, United States of America

Salary: $105,050–$161,800 USD annually, with additional bonus and/or equity opportunities for United States of America candidates.

Company

hirify.global provides technology products and services, including product support and solution portfolios.

What you will do

• Plan product support and solution portfolios throughout their lifecycle, aligning pricing, processes, service delivery, and sales readiness.
• Collaborate across regions and global teams to develop and implement services, solutions, and programs responding to customer and market demands.
• Analyze service and business data, identify root causes, and recommend improvements that support business performance and sales opportunities.
• Represent services in product and solution portfolio teams, incorporating service requirements into product development, warranty support, cost analysis, and marketing collateral.
• Establish and manage service level agreements and lead complex cross-functional initiatives with significant impact on the services business.
• Prepare marketing materials for key customer account teams, build internal and external relationships, and mentor lower-level employees.

Requirements

• Four-year or graduate degree in Business Administration, a related discipline, or equivalent work experience or demonstrated competence.
• Typically 7+ years of experience, preferably in service business management, service delivery, solution architecting, business planning, or a related field.
• Knowledge of agile methodology, analytics, business development, business strategies, B2B, customer relationship management, data analysis, digital marketing, go-to-market strategy, KPIs, market research, marketing strategies, new product development, product management, product marketing, product strategy, project management, thought leadership, and value propositions.
• Effective communication, results orientation, learning agility, digital fluency, and customer centricity.
• Ability to evaluate complex situations and data across multiple factors and exercise independent judgment in resolving business issues and establishing policies.

Culture & Benefits

• Full-time position with 25% travel and no shift premium.
• Health, dental, vision, life, disability, employee assistance, and flexible spending account benefits.
• Four to twelve weeks of fully paid parental leave based on tenure, 11 paid holidays, and flexible paid vacation and sick leave.
• Additional compensation may include bonus and/or equity.