Assoc Director - Solution Delivery Management, Clinical Operations (AI)

Location: Indianapolis, Indiana, United States of America, or Pleasant Prairie, Wisconsin, United States of America

Salary: $129,000–$189,200 annually, plus potential company bonus and benefits.

Company

hirify.global develops and delivers life-changing medicines and supports technology-enabled clinical trials worldwide.

What you will do

• Translate Clinical Operations solution strategies and roadmaps into delivery plans and measurable outcomes.
• Own assigned solutions across delivery, validation, service transition, operations, and continuous improvement.
• Lead cross-functional delivery with business, quality, security, architecture, and vendor partners.
• Manage governance, issue resolution, service performance, risks, operational health, and vendor oversight.
• Build business cases and evaluate value, cost, risk, and investment priorities.
• Identify and deliver practical AI and automation use cases that improve efficiency, quality, and user experience.

Requirements

• Bachelor’s degree or higher in Computer Science, Information Systems, Life Sciences, Engineering, or a related field.
• At least 5 years of experience in solution delivery, technology delivery, or service ownership, ideally in pharmaceutical, clinical, or other regulated environments.
• Working proficiency with AI and automation, including hands-on familiarity with applying AI-enabled tools to technology solutions.
• Experience managing complex vendor solutions and external partners.
• Experience delivering technology solutions end to end, including planning, implementation, validation, operational support, and continuous improvement.
• Ability to support strategy, define roadmaps, prioritize work, deliver measurable business value, and communicate effectively with business, quality, compliance, and technology teams.
• Knowledge of GxP, computer system validation, data integrity, 21 CFR Part 11, EU Annex 11, and GAMP 5.
• Experience with multi-vendor or integrated solution landscapes, service management, operational governance, vendor performance management, and Agile, hybrid, or product-oriented delivery models.
• Ability to communicate technical concepts clearly to non-technical collaborators.

Nice to have

• Clinical experience supporting patient engagement, decentralized trial technologies, site-facing solutions, eCOA, eConsent, or related platforms.
• Experience with Jira, ServiceNow, Smartsheet, or MS Project.
• ITIL Foundation certification or equivalent service management experience.

Culture & Benefits

• Full-time regular employment with potential company bonus based partly on company and individual performance.
• Benefits may include 401(k), pension, vacation, medical, dental, vision, prescription drug, flexible spending, life insurance, leave, and well-being programs.
• Equal employment opportunity and employee resource group support are provided.
• Workplace accommodations are available for applicants with disabilities.