Billing Operations Specialist (SaaS)

Location: New York, NY, United States; remote-first environment

Company

hirify.global is a fast-growing SaaS company providing infrastructure, tools, and operational support for telehealth businesses and digital health startups.

What you will do

• Own Stripe workflows and recurring customer invoicing, including invoice configuration, delivery schedules, payment confirmation, and pricing and tax structures.
• Monitor payment activity, resolve failed charges and billing issues, and follow up on past-due accounts until closed.
• Onboard customers with accurate billing terms and pricing in partnership with Customer Success.
• Maintain and audit Stripe and CRM data for billing accuracy; resolve disputes, subscription edge cases, charge errors, and escalations.
• Scale billing automation, tooling, documentation, and compliance workflows while supporting revenue recognition and monthly Finance reporting.
• Collaborate with Product and Engineering on platform-generated billing events and complex subscription logic.

Requirements

• At least 2 years of experience in billing, accounts receivable, or revenue operations at a SaaS or healthcare company.
• Experience with high-volume recurring billing, subscription changes, and charge disputes.
• Strong attention to detail, analytical, investigative, and organizational skills.
• Ability to work cross-functionally and independently in a fast-paced, remote-first startup environment.
• Clear and professional written communication for regular customer and internal-team correspondence.
• Proven ability to proactively pursue and close unpaid invoices.

Nice to have

• Familiarity with HIPAA-compliant systems, telehealth workflows, or B2B SaaS pricing models.
• Excel experience.

Culture & Benefits

• Full-time role in a collaborative, fast-paced, remote-first startup environment.
• Cross-functional work with Customer Success, Finance, Product, and Engineering.
• Billing and payment workflows must comply with HIPAA, PCI, and other applicable regulatory standards.