Manager, Quote-to-Cash Operations (SaaS)

Location: Hybrid in Boston, MA, USA; three days per week onsite. Candidates must live within commutable distance of the office.

Salary: USD 120,000–200,000 yearly.

Company

hirify.global develops a cloud-native digital employee experience platform combining real-time analytics, automation, and employee feedback across endpoints.

What you will do

• Own the end-to-end bookings process, revenue controls, audit readiness, and billing accuracy across license, subscription, and professional services contracts.
• Lead the Quote-to-Cash process, tracking SLAs, backlog, billing accuracy, and cycle times across CRM, CPQ, and ERP systems.
• Manage customer onboarding and offboarding, including license provisioning, welcome workflows, SLA tracking, contract termination, license revocation, and final billing.
• Own license operations, demo environments, renewal quote production, channel order processing, and partner license fulfillment.
• Resolve support requests, billing disputes, provisioning failures, partner issues, non-standard terms, pricing exceptions, and commercial edge cases.
• Manage and develop two operations professionals while leading automation, data integrity, internal-control documentation, and cross-functional improvement initiatives.

Requirements

• Proven leadership experience in a fast-scaling software or SaaS environment, including building high-performing operations teams.
• Deep understanding of the Quote-to-Cash cycle and the drivers of revenue accuracy and operational efficiency.
• Strong Salesforce expertise.
• Exceptional communication skills across all organizational levels, from CFO to junior analyst.
• Ownership mindset, structured project management skills, and comfort managing multiple workstreams in a fast-paced environment.
• Master’s degree or equivalent experience in Business, Finance, or Operations.

Nice to have

• Experience with NetSuite, Zuora, Conga, SFDC CPQ, or comparable ERP and billing tools.
• Partner or channel operations experience, including familiarity with reseller or distributor ecosystems.

Culture & Benefits

• Hybrid work model with flexible hours, structured onboarding, unlimited paid time off, 15 days of holidays, 11 company-paid holidays, and three additional volunteering days.
• US employees receive covered health, dental, and vision benefits, plus life insurance, long-term disability, and accidental death or personal loss coverage.
• Paid leave includes up to 16 weeks for birthing parents or primary caregivers and six weeks for secondary caregivers.
• 401(k) plan with up to 4% company matching contributions and immediate vesting.
• Access to professional training platforms and referral bonuses after three months of continuous employment.
• Global organization of nearly 700 employees across 21 countries, eight time zones, and 60+ languages.