Senior Exec IT & Events Engineer

Location: Remote in California, United States

Salary: $113,960–$162,800 per year, plus equity and bonus opportunities.

Company

hirify.global is an AI connectivity company building a unified API and AI platform for securing, managing, accelerating, governing, and monetizing API and AI traffic across models and clouds.

What you will do

• Design and document the Executive IT Support framework, including service tiers, SLAs, escalation protocols, SOPs, and proactive VIP workflows.
• Provide confidential, rapid-response, white-glove technical support to executives and executive business partners across macOS, iOS, Windows, and Android.
• Manage executive device readiness, hardware catalogs, loaner assets, home-office equipment, collaboration tools, and conference room technology.
• Lead technical staging and live production for leadership meetings, all-hands, marketing events, town halls, customer briefings, and executive broadcasts.
• Author runbooks, establish feedback and service metrics, and improve executive support coverage across the IT organization.
• Act as a Tier 2/Tier 3 escalation point while collaborating with infrastructure providers on site buildouts, standards, software pilots, security policies, and productivity-tool rollouts.

Requirements

• 5+ years of experience in IT desktop support or systems engineering, including 2+ years supporting C-level executives, venture partners, or board members in a fast-paced technology or high-growth SaaS environment.
• Deep expertise in macOS management and troubleshooting with Jamf/Iru, plus solid proficiency with Windows 11, Intune, and Entra ID.
• Strong administration experience with Google Workspace, Microsoft 365, Slack, Zoom, Okta, 1Password, and Jira/Confluence.
• Experience with AV and video-conferencing hardware and control software, including Zoom Rooms, Neat, Crestron, and Shure audio systems.
• Strong understanding of home-network troubleshooting, including mesh Wi-Fi, DNS, VPNs, bandwidth contention, and ISP issues.
• Impeccable verbal and written communication, with the ability to remain calm, poised, and decisive under high-pressure, time-sensitive conditions.
• Professional integrity, emotional intelligence, discretion, and respect for confidential business matters.
• Flexibility for occasional on-call assistance outside standard working hours and travel for high-profile executive events or board meetings.

Nice to have

• Experience designing and launching an executive or concierge IT support model from scratch.
• Professional certifications such as Apple Certified Support Professional, Jamf Certified Tech, Okta Certified Professional, or CompTIA Network+/Security+.
• Familiarity with OBS, vMix, hardware switchers, and other streaming or broadcasting tools for live hybrid events.
• Basic scripting or automation skills with Python, Claude, Claude Code, or API integrations through n8n.

Culture & Benefits

• Full-time remote role based in California, United States.
• Occasional on-call availability and travel are required for executive events and board meetings.
• Compensation includes equity and bonus opportunities in addition to salary.
• Work involves confidential executive support and collaboration with global administrative, executive support, IT, infrastructure, and service-provider teams.