Senior Desktop Support Technician - 2nd Shift

Location: Onsite at the Ripley, Tennessee, USA facility; 2nd shift

Starting base pay: $50,000

Company

hirify.global develops technologies, equipment, and services for construction, mining, forklift, industrial, and forestry markets, operating in more than 140 countries.

What you will do

• Provide advanced onsite and remote support for endpoints, applications, peripherals, conference-room technologies, mobile devices, and other workplace technologies.
• Support other locations through remote troubleshooting, ServiceNow queues, onsite travel, and temporary coverage.
• Lead troubleshooting and root-cause analysis for hardware, software, connectivity, endpoint, and application issues in collaboration with specialized IT teams.
• Support endpoint replacements, operating-system upgrades, application deployments, workplace technology changes, and regional or enterprise projects.
• Create technical documentation, knowledge articles, procedures, and end-user materials while improving support processes and operational efficiency.
• Provide technical guidance and mentorship to Enterprise Support Technicians and participate in technology evaluations and continuous-improvement initiatives.

Requirements

• 5+ years of progressive IT support experience, including advanced endpoint troubleshooting and user support.
• Experience with Windows operating systems, Microsoft 365, endpoint management tools, hardware lifecycle management, and enterprise support processes.
• Ability to diagnose and resolve complex technical issues while providing exceptional customer service.
• Associate degree in Information Technology, Computer Science, Engineering Technology, or a related field preferred; equivalent education and experience may be considered.
• ITIL Foundation certification.

Nice to have

• Experience supporting engineering, manufacturing, or industrial environments.
• Experience supporting geographically distributed users or multiple business locations.
• Experience in enterprise IT environments collaborating with Networking, Infrastructure, Security, and Applications teams.
• Technical certifications such as Microsoft Certified: Endpoint Administrator Expert, Azure Administrator Associate, CompTIA Security+, or equivalent enterprise-level certification.
• Familiarity with Intune, SCCM, or equivalent endpoint management tools.
• Knowledge of ITIL principles, incident management, and problem management practices.

Culture & Benefits

• Full-time employee benefits including medical, dental, vision, HSA, wellness programs, and employee assistance programs.
• 401(k) and/or employee savings programs, paid vacation, and designated holidays.
• Disability benefits and life insurance.
• Employee learning and development programs.
• Diverse and inclusive workplace centered on ambition, perseverance, collaboration, and authenticity.