Senior IT Help Desk Technician (Aerospace)

Location: San Francisco, United States; full-time in-office work Monday through Friday is required.

Salary: $100K–$140K annually

Company

hirify.global is a vertically integrated aerospace company developing a scalable technology platform for critical infrastructure, mission operations, and the future of flight.

What you will do

• Provide first-line and escalated IT support in person, through chat, and via tickets across engineering, operations, and leadership.
• Resolve hardware, software, account, and network issues for Windows, macOS, and Linux users.
• Lead new-hire onboarding, including laptop and account setup, tool guidance, and security training.
• Support Microsoft 365 GCC High, Intune, Jamf, Okta, MFA, Ubiquiti, and Cisco environments.
• Mentor junior technicians, document solutions, gather user feedback, and improve support tools and processes.
• Follow CMMC 2.0 and ITAR/EAR requirements and help maintain a compliant IT environment.

Requirements

• 3+ years of experience in an IT help desk or desktop support role.
• Excellent communication and people skills with a patient, positive, customer-first attitude.
• Experience supporting both Windows and macOS users.
• Hands-on experience with Microsoft Intune and Jamf.
• Experience supporting Microsoft 365.
• Familiarity with Ubiquiti and Cisco networking.
• Familiarity with CMMC 2.0 and ITAR/EAR requirements, or willingness to learn quickly.
• 2+ years of experience working in a startup environment.
• Ability to work full-time in the office Monday through Friday.
• Must be a U.S. citizen.

Nice to have

• Linux support experience.
• Microsoft 365 GCC or GCC High experience.

Culture & Benefits

• Flat, pragmatic, engineering-focused environment with a strong emphasis on in-office collaboration.
• Medical, dental, and vision insurance, including Flexible Spending Accounts.
• 401(k) program and transparent stock option plan.
• Self-managed flexible time off, PTO, paid holidays, and sick time.
• Flexible work environment within an essential five-days-per-week office role.