SHS Client Support Technician II (Healthcare IT)

Location: Tampa, FL, United States; on-site. In-person support is the primary service method across Student Health Services campus locations. Current U.S. work authorization is required; this position is not eligible for visa sponsorship.

Company

The hirify.global is a public research university providing education, research, healthcare, and information technology services across its campuses and USF Health.

What you will do

• Provide advanced technical support to SHS administrators, faculty, staff, doctors, and nurses through in-person, walk-up, phone, email, chat, and approved remote-support channels.
• Diagnose, resolve, escalate, and follow up on incidents and service requests while documenting work in Jira Service Desk.
• Install, configure, upgrade, troubleshoot, and inventory endpoints, mobile devices, peripherals, printers, scanners, and related workplace technology.
• Support Windows, macOS, Android, and iOS, including USF-standard and SHS-specific applications, and provide one-on-one user guidance.
• Troubleshoot network connectivity, telecommunications, endpoint security, and authentication concerns, escalating when appropriate.
• Create and maintain technical documentation and standard operating procedures, participate in meetings, and coordinate with SHS stakeholders and USF IT teams.

Requirements

• High school diploma or equivalent and two years of customer service or IT experience; equivalent college coursework or vocational/technical training may substitute for required experience.
• A bachelor’s degree may be substituted by four years of direct experience under the stated degree-equivalency provisions.
• Valid Florida driver’s license required.
• Advanced troubleshooting skills for computers, endpoints, mobile devices, peripherals, printers, scanners, and workplace technology.
• Proficient support knowledge of Windows, macOS, Android, and iOS, including installation, configuration, and troubleshooting.
• Knowledge of software and application support, networking, telecommunications, security-related concerns, IT service management, hardware inventory, documentation, and technical training.
• Ability to comply with institutional cybersecurity protocols, including multi-factor authentication, using a compatible device for approved authentication applications.
• Understanding of professional and discreet technology support in healthcare operations and university IT environments.
• Growth mindset, communication, collaboration, client focus, ownership, and outcome-driven work practices.

Nice to have

• Experience providing technical support in a healthcare environment.

Culture & Benefits

• Full-time employment with medical, dental, and vision insurance.
• Paid vacation, paid sick days, and 11 paid holidays.
• Retirement options including a 401(k) employer match.
• Tuition assistance for the employee, spouse, partner, or dependent.
• Work in a research university environment focused on learning, collaboration, innovation, and professional development.