IT Specialist I (Field)

Location: Los Angeles, CA; significant travel of up to 60% and on-site support at festivals and live events required.

Pay scale: $27.61–$28.85 per hour.

Company

hirify.global operates a ticketing platform for concerts, festivals, sports, theater, venues, teams, and event organizers worldwide.

What you will do

• Provide technical support for client software, hardware, networks, workstations, and related IT operations.
• Set up and install computers, access control systems, switches, cabling, network equipment, and software for clients and performers.
• Support festivals, smaller projects, operations, and special live events, including remote hands assistance.
• Coordinate with Client Support, Implementation, Account Management, and other cross-functional teams on operational and event logistics requirements.
• Manage inventory, stock levels, shipments, records, and discrepancies.
• Investigate issues and implement improvements to procedures and applications.

Requirements

• At least 1 year of experience in IT support or a related role.
• AA/AS or BA/BS degree in information technology or a related technical field.
• Technical and operational experience installing, troubleshooting, and supporting networking and workstation hardware on client premises.
• Working knowledge of Windows OS, Windows Server, and Apple iOS.
• Working knowledge of OSI network layers, TCP/IP, WAN devices, circuits, cabling, telephony, and Wi-Fi technology.
• Knowledge of commonly used concepts, practices, and procedures in desk-side and server environments.
• Ability to troubleshoot independently and work reliably and responsibly both independently and in a team.
• Effective verbal and written communication skills for identifying client needs and evaluating technical solutions.
• Ability to work under stressful conditions and time constraints; willingness to work off-hours, on-call, and weekends as needed.
• Ability to lift, pull, or carry up to 100 lbs during events.
• Must be open to significant travel of up to 60%.

Culture & Benefits

• Full-time employment with medical, dental, and vision insurance; paid holidays, vacation, and sick time.
• Company-paid basic life insurance, voluntary life insurance, parental leave, a 401(k) plan with a current 3% employer match, flexible spending and health savings accounts, and wellness offerings.
• Benefits are available from the first day of full-time employment.
• Training, education reimbursement, employee resource groups, volunteer opportunities, and community engagement programs are available.
• This position is not eligible for a bonus under the current bonus plan requirements.
• Work visa sponsorship is not offered.