IT Service Management Specialist (ServiceNow)

Location: Hybrid in Arlington, VA, United States. Candidates must be US citizens and able to pass a USPIS Moderate Background Investigation and obtain an elevated USPS Public Trust clearance.

Salary: $125,000–$156,000 per year.

Company

hirify.global provides technology services and supports the US Postal Service Office of the Inspector General through its software development, engineering, and applications department.

What you will do

• Maintain the health, performance, reliability, and security of the ServiceNow platform.
• Configure and customize ServiceNow workflows, forms, business rules, permissions, reports, portals, scripts, and integrations.
• Provide technical support, troubleshoot incidents, monitor logs and performance, and perform root cause analysis.
• Manage platform upgrades, new features, enhancements, evaluations, and release activities.
• Maintain configuration, process, and procedure documentation and provide user training.
• Provide technical leadership for platform design, integration, optimization, and compliance with federal IT standards.

Requirements

• Bachelor’s degree in computer science, information systems, or a related discipline.
• At least 5 years of experience in IT support, system administration, or a related technical field, including at least 3 years of ServiceNow ITSM experience in a development or consulting role.
• Hands-on experience administering and developing ServiceNow, including platform configuration, upgrades, technical troubleshooting, custom workflows, scripts, portal design, system integrations, and automated processes.
• Strong knowledge of ITIL frameworks and ITSM best practices.
• Proficiency in JavaScript and working knowledge of SQL, HTML, and CSS.
• Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
• Experience supporting government agencies or contracts and familiarity with government IT security policies, firewalls, and cybersecurity principles.
• Strong organizational, analytical, interpersonal, communication, problem-solving, and root cause analysis skills, including the ability to manage multiple priorities and communicate with technical and non-technical personnel.
• US citizenship, ability to pass an in-depth background check, and eligibility to obtain a USPS Public Trust elevated clearance are required.

Nice to have

• ServiceNow Certified System Administrator certification.
• ServiceNow Certified Application Developer certification.
• ITIL Foundation Certification.

Culture & Benefits

• Full-time hybrid work arrangement.
• Work supports the USPS Office of the Inspector General in a federal government environment.
• Benefits information is provided by hirify.global.