ServiceNow Systems Administrator

Location: Taguig City, Philippines; hybrid work conditional on the role

Company

hirify.global develops solutions that support scientific research, biological discovery, and healthcare improvement, operating globally across six continents.

What you will do

• Administer and support the ServiceNow platform by resolving incidents, user issues, service requests, and escalations.
• Maintain ServiceNow ITSM, ITOM Discovery/CMDB, IT Asset Management, and Service Catalog functionality.
• Configure and enhance catalog items, workflows, notifications, Client Scripts, Business Rules, Script Includes, metrics, and other platform components.
• Create and maintain reports and dashboards for operational visibility.
• Document configurations, platform changes, processes, and support procedures.
• Participate in ServiceNow projects, continuous improvement initiatives, and knowledge sharing.

Requirements

• 1–2 years of relevant experience, including at least 1 year of hands-on ServiceNow administration, ideally in an enterprise environment.
• Practical knowledge of ServiceNow administration and configuration, including Service Catalog, workflows, Business Rules, Client Scripts, Script Includes, Inbound Email Actions, reports, and dashboards.
• Experience or exposure to CMDB, preferably with ITOM Discovery, ITSM, and IT Asset Management.
• Good understanding of ITIL processes and IT service management practices.
• Ability to create clear process and technical documentation.

Nice to have

• Basic JavaScript knowledge or ServiceNow scripting experience.
• ServiceNow Certified System Administrator (CSA) and/or ITIL Foundation certification.

Culture & Benefits

• 6-month contractual position with the possibility of renewal.
• Hybrid work, conditional on the role.
• Bonus or commission and local benefits.
• Referral Program, Volunteer Day, Internal Academy (QIALearn), and Employee Assistance Program.
• Collaborative, supportive, diverse, and entrepreneurial work environment.