VodafoneThree - Reporting Analyst (Power BI)

Location: Stoke-on-Trent Contact Centre, United Kingdom; hybrid work with office attendance 2–3 days per week and at least 8 days per month.

Company

hirify.globalThree is building and operating a UK connectivity network while delivering customer operations, digital transformation, and service improvements across the country.

What you will do

• Maintain, update, and continuously improve operational reports in line with reporting standards and catalogue requirements.
• Improve reporting usability and visualisation so insights are clear, intuitive, and accessible.
• Support Senior Reporting Analysts with data preparation, testing, dashboard development, visualisation, and quality assurance.
• Validate data inputs, logic, metrics, definitions, and business rules to maintain accuracy and integrity.
• Work with stakeholders and the Reporting Lead to translate requirements into practical reporting improvements and support operational decision-making.
• Deliver digital performance, complaints, and compliance reporting across IVR, chatbot, online containment, and other Consumer Operations areas; simplify and automate reporting where possible.

Requirements

• Experience in a reporting, data, or analytics environment, including operational, customer-facing, or academic experience.
• Confident use of reporting and visualisation tools such as Power BI and Excel, with an understanding of SQL or similar data-query tools.
• Strong attention to detail when maintaining and updating reports, with a focus on accuracy, consistency, and version control.
• Ability to present data in clear, intuitive, and user-friendly formats.
• Understanding of operational KPIs, contact centre metrics, and digital performance measures.
• Ability to work with stakeholders, understand requirements, and translate them into reporting improvements.
• Organisation skills to balance multiple reporting enhancements, updates, and BAU priorities.
• Confident communication and collaboration with Senior Analysts, peers, and operational teams.

Culture & Benefits

• Full-time employment, 37.5 hours per week, Monday to Friday.
• Hybrid working with flexibility to agree office expectations with the line manager and team.
• Basic salary, bonus, competitive benefits, up to 28 days of annual leave plus bank holidays, and paid charity-work time.
• Benefits include discounts, vouchers, a pension plan, learning tools, parental leave, wellbeing services, and mental-health support.
• Employment offers are subject to criminal background checks, including DBS checks, and financial checks due to Financial Conduct Authority regulation.
• Reasonable adjustments and accessibility support are available throughout recruitment.

Hiring process

• Applicants may complete online assessments; accessibility adjustments such as extended time, breaks, interpreters, or assistive technology can be requested.
• Interviews assess candidates’ own knowledge, skills, experience, creativity, and abilities; candidates should not rely on AI during the interview.