Associate Director, Training & Resource Development - Patient Solutions

Location: Morrisville, North Carolina, United States; hybrid with at least three days per week in the office. Travel up to 20% required; in-office requirements may increase based on business needs.

Company

hirify.global is a public benefit biotech and pharmaceutical company developing therapies for rare, life-threatening diseases and technologies to expand the availability of transplantable organs.

What you will do

• Lead the development and classroom/virtual delivery of training curricula for Patient Solutions teams, including new-hire onboarding and role-specific supplemental training.
• Plan, execute, and continuously improve training programs with department leadership and cross-functional stakeholders.
• Manage training processes, educational vendors, third-party materials, e-modules, and learning sessions led by subject matter experts.
• Lead resource and learning professionals supporting field reimbursement, navigation, access and affordability, patient and clinical education, and pharmacy operations.
• Develop learning assessments and maintain a Patient Solutions training and learning records system.
• Manage direct reports, budgets, strategic initiatives, performance development, and recruitment support.

Requirements

• 12+ years of relevant experience with a Bachelor's Degree, or 10+ years of relevant experience with a Master's Degree.
• At least 5 years of experience leading internal or external teams or vendors and at least 5 years of people management experience.
• Knowledge and direct experience with patient support programs.
• Experience creating learning curricula and plans, using adult learning concepts and training techniques, and adapting to individual learning styles.
• Proven ability to lead and develop teams, deliver against goals and timelines, motivate teams, foster collaboration, and influence in a matrixed environment.
• Strong project management, communication, collaboration, presentation, interpersonal, and stakeholder relationship-building skills.
• Experience with a CRM platform used to engage patients or healthcare professionals.
• Empathy, compassion, and a patient-centric mindset.
• Strong proficiency with Microsoft Office and ability to travel up to 20%.

Nice to have

• Master's Degree in life sciences, business, education, or a related field.
• Experience with Salesforce or HealthCloud CRM platforms.
• Rare disease and/or complex therapy administration experience.

Culture & Benefits

• Mission-driven environment focused on unmet medical needs and patient outcomes.
• Eligible employees may receive medical, dental, vision, prescription, wellness, savings plan, 401(k), ESPP, paid time off, paid parental leave, and disability benefits.
• Hybrid work arrangement with regular office presence and travel requirements.