Associate Field Services Technology Technician (Hospitality)

Location: Chicago, IL, United States; on-site. Travel may be required up to 20% of the time, with flexible hours including early mornings, evenings, and weekends based on business needs.

Salary: $60,000–$85,000 per year, based on applicable and specialized experience and location. Eligible team members may participate in the hirify.global Annual Incentive Bonus Plan.

Company

hirify.global operates a global hospitality business with hotel brands and consumer-facing technologies supporting guest experiences.

What you will do

• Provide IT and telecom support to Embassy Suites, DoubleTree, Drake, and Central Region hotel team members.
• Install, diagnose, repair, maintain, and upgrade hotel hardware.
• Troubleshoot technical problem areas promptly and accurately.
• Support hotel technology projects, including high-speed internet network upgrades, parking systems, POS, hardware refreshes, and door lock systems.
• Collaborate with Central Region field IT and Field Services teams and attend regional meetings.
• Support projects for opening new hotels and implementing their technology systems.

Requirements

• Professional work experience in technology or a related field.
• Experience in IT field support, desktop support, or an on-site technical support environment.
• IT field experience in telecom, technology, hospitality, retail, or a related industry.
• Willingness to work flexible hours, including early mornings, evenings, and weekends, based on business needs.
• Willingness to travel potentially 20% of the time.

Nice to have

• Bachelor's degree; or an associate's degree plus 6+ years of technology-related experience; or a high school diploma/GED plus 10+ years of technology-related experience.
• 3+ years of experience in technology or a related field.
• 2+ years of experience in hospitality, operations, and/or IT support roles.
• Cisco or Microsoft certifications.
• Experience with hospitality applications and systems, including PMS, POS, key systems, PBX, and voicemail.

Culture & Benefits

• Travel benefits through the Go hirify.global program, including up to 110 discounted nights and rates as low as $40 per night.
• Employee stock purchase program with a 15% discount.
• Paid parental leave for eligible team members, including partners and adoptive parents.
• Caregiving concierge support, crisis concierge services, mental health resources, and an Employee Assistance Program.
• Paid time off, health and welfare benefits, and retirement plans.
• Benefit availability varies by location and is subject to applicable plan and employment terms.