Help Desk Specialist I

Location: In-office in Rothschild, United States

Salary: USD $20.00–$23.00 per hour

Company

hirify.global is a consumer finance company serving home improvement contractors across the United States with customer-focused financing options.

What you will do

• Troubleshoot complex hardware, software, application, LAN, WAN, and other technical issues.
• Manage the support ticket queue, document resolutions, and process calls, emails, and electronic communications according to department SLAs and policies.
• Run diagnostic programs, follow up on incidents and requests, and ensure complete customer communication.
• Create end-user and operational documentation and train associates on complicated technical issues.
• Coordinate installation, repair, upgrades, and preventive maintenance for computers, peripherals, software, and end-user devices.
• Collaborate with internal IT personnel on issues outside the role's expertise while maintaining customer-service standards.

Requirements

• Associate degree in Computer Science, Information Technology, Business Technology, or a related field, or equivalent work experience.
• Knowledge of spreadsheet, word-processing, and internet software.
• Strong typing skills and attention to detail.
• Professional phone presence and excellent verbal and written communication skills.
• Ability to work promptly and regularly, follow direction, collaborate effectively, meet deadlines, concentrate, work accurately, and adapt productively to change.

Nice to have

• A+ certification or a similar designation.

Culture & Benefits

• Office environment with significant time spent sitting, typing, and talking on the telephone.
• Day-one medical, dental, vision, and flexible spending benefits, including HSA or FSA options.
• Day-one 401(k) enrollment with company match.
• Paid sick, volunteer, and parental leave, plus employer-paid life and disability coverage.
• Wellbeing on Demand program and a flexible work environment with casual dress code.
• Benefit eligibility may vary by full-time or part-time status and applicable waiting periods.