Revenue Operations Manager (AI)

Location: Hybrid role working out of the New York, New York office; potential travel to Mountain View and London offices up to 4 times per year.

Salary: $150,000–$180,000 per year.

Company

hirify.global provides an agentic experience platform and autonomous AI agents for marketing, customer intelligence, retention, and growth across web, mobile, and desktop.

What you will do

• Own the ADR operational model across the Americas and EMEA, including onboarding, lead and account assignment, MQL management, ADR-AE alignment, account tagging, and pipeline data hygiene.
• Build AI-assisted performance insights and automated reporting for ADR leaders, covering lead sources, cadences, email performance, campaigns, and program effectiveness.
• Design and maintain Customer Success health, maturity, and sentiment scoring, renewal forecasts, risk indicators, upsell reporting, and renewable ARR accuracy.
• Build reporting on platform usage, AI conversation consumption, overage status, capacity utilization, and SLA performance.
• Deploy AI monitoring and reusable automations for renewal risk, stalled ADR deals, underperforming cadences, account prioritization, and customer health briefings.
• Partner with ADR, Customer Success, Marketing, and RevOps leaders to standardize policies, data definitions, reporting, and operational support.

Requirements

• 5+ years of revenue operations experience, with ownership of sales development/ADR/SDR operations or Customer Success operations; experience spanning both is strongly preferred.
• Hands-on HubSpot CRM experience, including lead and account management, deal pipeline hygiene, reporting, and workflow automation.
• Strong analytical skills for building reporting models, interpreting ADR and Customer Success metrics, and translating analysis into recommendations for GTM leaders.
• Proven ability to build and deploy AI skills, agents, and workflow automations in a GTM or RevOps context.
• Excellent cross-functional communication across ADR, Customer Success, Marketing, and RevOps teams in multiple regions and time zones.
• Strong attention to detail, data governance instincts, data hygiene ownership, and process compliance.
• Experience in a high-growth Enterprise SaaS environment with global GTM teams.

Nice to have

• Experience with Gainsight or equivalent Customer Success platforms.

Culture & Benefits

• Hybrid working under the Global Hybrid Working Policy, with work based from the New York office.
• Medical, dental, vision, Employee Assistance Program, life insurance, and short- and long-term disability coverage.
• 401(k) retirement plan with a 4% company match and Restricted Stock Units.
• Flexible Time Off and up to 26 weeks of paid parental leave, including a postpartum night nurse.
• Global reproductive health and family-building support through Carrot, with a culture focused on diversity, inclusion, ownership, and continuous improvement.

Hiring process

• Applications from agencies and recruiters are considered only when an active contract is in place; unsolicited resumes are treated as gratis referrals.