Clinical Support Representative (Cardiac Devices)

Location: Remote, with daily field work in hospitals, doctors’ offices, and other medical establishments in the Amarillo and Lubbock, Texas territory; approximately 80% travel within the assigned geography.

Annual salary: $85,000–$105,000.

Company

hirify.global develops medical devices, software, and services for diagnosing and treating serious cardiopulmonary and respiratory conditions, including LifeVest, HFMS, and TherOx.

What you will do

• Educate customers and staff on medical order requirements and streamline order processing, including EMR/HL7 opportunities and MORe Team collaboration.
• Use clinical judgment and knowledge of ZOLL devices to prioritize patient care plans, transitions of care, reorder documentation, and end-of-use needs.
• Manage revenue recognition through exception management, local payer expertise, authorization improvement, and reduction of zero revenue.
• Provide ZPM education, clinical value presentations, data reviews, training, and ancillary customer support for HFMS/HST.
• Partner with Territory Managers on medical order servicing, account education, product presentations, local trade shows, and account relationships.
• Work with hospital and office stakeholders, including Director-level contacts in Case Management, Quality, Cath Lab, and Risk.

Requirements

• Associate’s degree or 5+ years of relevant internal ZOLL experience.
• Minimum 3 years of hospital, heart failure, or nursing experience.
• Clinical experience navigating hospital workflows, collecting documents, and interacting confidently with providers and patients.
• Ability to influence clinical decisions through presentation and discussion of clinical data.
• Ability to plan proactively, work independently and autonomously, and collaborate closely with others.
• High sense of urgency, flexibility, superior organization, multitasking ability, and end-to-end accountability.
• Strong self-motivation and ability to work effectively both independently and as part of a team.
• Ability to work daily in hospitals, doctors’ offices, and other medical establishments within the assigned territory, with approximately 80% travel.

Nice to have

• Cardiology clinical acumen.
• Proficiency with Microsoft Office, including Power BI, Excel, Word, and Outlook.
• Working knowledge of customer relationship management systems such as Salesforce.com and Dynamics.

Culture & Benefits

• Full-time employment with comprehensive benefits.
• Work is described as remote but includes field-based customer support and approximately 80% travel within the assigned territory.
• Occasional evenings and weekends may be required based on business needs.
• Culture emphasizes innovation, self-motivation, an entrepreneurial spirit, and improving outcomes for underserved patients.
• Applications remain open until the position is filled.